Amin Deroui - Essential Traits of a Successful Hotel Manager

Hotel managers at these luxurious resorts are required to wear multiple hats to fulfill their daily responsibilities. Amin Deroui says they must be able to provide a resort environment teeming with hospitality while creating a dynamic work environment for employees. The largest hotels in  New York can have more than 6,000 rooms while employing as many as 10,000 people. While this may seem daunting, skilled hotel managers are more than willing to accept the challenge of creating a warm environment for everyone at the resort.

Listening

The most fundamental of these characteristics is excellent listening skills. Managers who find the time to regularly engage employees can gain valuable insight as to what programs are working, and which programs could use improvement.

Frontline employees tend to offer the most valuable feedback since they have daily first-hand contact with hotel guests. Through regular interactions, they learn what services guests use and enjoy, and what services they would like to see added.

Motivation

Successful managers are also skilled in methods to effectively motivate their employees. While it is true that employees are getting paid; motivation is much more than only getting a check. Motivation also means making sure employees are recognized, appreciated and have a clear path for career advancement.

Amin Deroui Knowing each employee as an individual, and not just a name on a schedule can go far in ensuring the employee is motivated to provide the best service possible to guests. When employees are motivated and appreciated, these positive feelings often trickle down to better interactions with hotel guests.

Share Knowledge

Another crucial trait for successful hotel managers is the ability to share knowledge. The best in the industry waste no opportunity to groom their staff for a long term career in the hospitality industry.

Guest challenges are the perfect opportunity to train staff on effective problem-solving techniques learned from experience. Open and free exchange of industry best practices is vital to the success of any organization, especially those that are people-centric.

Accept Change

Change is almost certain, and the best managers embrace change and convey a positive attitude to employees that change is a necessary element for the survival and success of the industry.

Fighting the reality of change is futile, and a negative attitude regarding change has few positive advantages. With rare exceptions, change is good, and the best managers make this message abundantly clear to employees.

Integrity

Amin Deroui says the best hotel managers have rock solid integrity and set the bar high for both themselves and employees. When the staff sees that a manager is honest and can be trusted, it makes following instruction all the easier. The reputation for having integrity may come from doing the right thing for a guest, or making difficult but correct internal decisions.