Amin Deroui - 5 Key Hospitality Management Duties to Expect

Essentially, hospitality managers run the day-to-day operations of a restaurant or hotel, including overseeing personnel, ensuring that the facilities are properly maintained, taking steps to ensure customer satisfaction and overseeing the upkeep of administrative and financial records. 

Amin Deroui says Hospitality management degree programs include a strong core of business courses, including accounting, economics, marketing, and human resource management. Their role is to define the commercial and management strategy of the establishment in line with profit targets, the quality charter and hygiene and safety norms.

Depending on how big or small an operation is, pursuing a career in Hospitality Management can entail several responsibilities. Although the job description for these duties varies, there are mainly five key responsibilities every Hospitality Manager should expect to administer: Managing budgets, customer service, supervising maintenance, coordinating departmental tasks, and overseeing food and beverage.

Manage Budgets

There can’t be a business to run if the money isn’t there. Whatever the business is, managing any hospitality operation is a complex position that requires overseeing several departments within its organization. All of these sub-departments have budgets allocated to them. It is the Hospitality Manager’s job to disperse enough money to these departments that will ensure an efficient workflow toward the overall goal of the company. Two major responsibilities are marketing and approving/controlling expenditures.

Marketing

Marketing is yet another important task that a Hospitality Manager must oversee. In order for a hotel, cruise line, restaurant, country clubs, and amusement park to thrive, they must let people know they exist!

Amin Deroui says Planning and strategizing smart marketing projects mean nothing without the money to support it. Everything from advertisements, sales plans, investing in signs, banners, community involvement, even down to the business cards and customized marketing trinkets all need to be taken into consideration when managing a marketing budget.

Customer Service

It’s one accomplishment to have a guest check-in. It’s another to get them to come back. Implementing the best customer service is going to almost guarantee repeat business no matter how expensive the accommodations may be. If guests have had a pleasant experience with an establishment, they will not only come again, but they will recommend it to their friends and colleagues. If that business is doing it right, that guest will not realize that he or she is recommending the business. They will simply rave about what a great experience they had. This is where customer service plays a big role in making guests happy. The three ways to do this is to meet and greet guest, have excellent housekeeping, and address and rectify customer complaints.

Meet & Greet Customers

First impressions are the important ones. It is hospitality, after all! The overall goal of hospitality is to make temporary accommodations feel permanent. This is done by acknowledging their presence and making them feel like they are welcomed, and most importantly wanted. No one wants to feel like they are unwelcomed. Seeing that every guest is properly greeted when checking in to an establishment sets the tone for good customer service.