Amin Deroui - SKILLS AND PERSONAL ATTRIBUTES

Social Skills:

At the core of this profession is service and hospitality, so people need to enjoy working with people and helping to teach, inform and entertain them. Social skills generally include talking to people and making them feel at ease with you. If the person does not possess excellent social skills, then it will be very difficult for him to survive in the service industry. A guest would never like to stay at a hotel where the staff is stiff and unfriendly no matter how beautiful and comfortable the hotel is.

respectful, patient and tolerant:

Graciousness is one of the key personal skills needed in the service industry. At times, the customer will truly test your patience but at times like that one must be polite with irritable, short-tempered customers. It is important to remember to never quarrel with the customer as he is the reason for your bread and butter. Amin Deroui is most basic quality  manager. Pride is the most precious thing to people and if the manager takes that away from his employees, they will never trust him again. That will make extracting work from them very difficult. A manager’s job is to make sure that the employees are learning, growing and performing to their utmost potential and that can only be achieved through a relationship of mutual trust and kindness.

Leadership skills:

The most important job of a leader is to assist the employees and his team into giving their best efforts towards the organizational goal. Leaders inspire others to act by setting a good example. They drive and perseverance spurs others on. A leader’s responsibilities are many. He must inspire others, be able to give positive and negative feedback, organize and entrust projects and responsibilities, solve problems and make decisions and monitor the team’s progress and setting goals for himself and his team.

Business skills:

Business skills are important for any employee in the hotel industry. He should have sound knowledge of the profitability aspect of his hotel. He should be completely aware of the organizations goals and the strategies developed to achieve those goals. He should know sources and methods of the funding and management of the resources. Business skills also include human resource management and delegating work and resources.

Valuing diversity:

To work with an assortment of individual cultures at one place is tough. Especially in this day and age of competition, if a company recognizes and respects individuality, then it can maintain a strategic edge over others. These cultural differences, if managed positively can foster creativity, better decision making, higher performance and competitive advantage. In the hotel industry, one is constantly meeting people from different cultures, backgrounds and language. It is essential to not only understand but also respect people from diverse societies and locations. Amin Deroui can understand more about culturally different people by travelling around the world and interacting with such people. Besides that, reading can also teach a person much about different customs and traditions. It is important that the guests feel right at home when they visit your hotel and the only way to do that is to make the environment as close to their own environment as possible.

Ingenuity and imagination:

Since the hotel industry is a highly competitive industry, the customer must not only have a good but a delightful experience to gain his loyalty. For this, employees in the hotel industry must introduce originality, creativity and imagination in their service. It is also essential that they are also given enough resources and authority by their employers in their tasks to completely satisfy the customer.

Inventory management skills:

Inventory management skills include purchasing, stock control and merchandise display. Inventory management skills consist of proper planning strategy of the stock and supplies to be purchased, how they will be transported to the destination, where they will be stored, when will the new stock be ordered and how long will it take to be delivered. Since the hotel industry is highly competitive and gourmet is an essential part of the hotel industry, it is essential that the food served is always fresh, cooked well and nicely presented. Along with that, it is important for the person managing the inventory to be a good negotiator so that he may get maximum utility out of the price paid for the supply.